Privacy Policy

1. Who We Are

Wellness Care Pty Ltd (ABN: 40 672 955 716) is an NDIS registered disability support provider operating in New South Wales and across Australia. Our registered office is in New South Wales, Australia.

If you have any questions about this policy, contact us at info@wellnessccare.com.au.

2. What Information We Collect

We may collect the following types of personal information:

• Full name, date of birth, and contact details (phone, email, address)
• NDIS participant number and plan details
• Health and disability-related information necessary to provide support services
• Emergency contact details
• Financial information for invoicing and NDIS plan management
• Information submitted via our website contact form

Health information is treated as sensitive information under the Privacy Act 1988 and is afforded a higher level of protection.

3. How We Collect Information

We collect personal information:

• Directly from you when you contact us, complete our enquiry form, or engage our services
• From your support coordinator, plan manager, or authorised representative
• From the NDIS or other government agencies where lawfully permitted
• From healthcare providers involved in your care

4. How We Use Your Information

We use your personal information to:

• Deliver NDIS support services tailored to your needs
• Manage your service agreement and NDIS plan
• Communicate with you, your family, or your support network
• Meet our obligations under the NDIS Quality and Safeguards Commission
• Process invoices and payments
• Improve our services and respond to complaints

We will not use your information for marketing purposes without your explicit consent.

5. Disclosure of Information

We may share your information with:

• The NDIS and NDIS Quality and Safeguards Commission as required
• Other service providers involved in your care with your consent
• Emergency services if your safety is at risk
• Government or regulatory bodies where required by law

We do not sell your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information is stored securely and access is restricted to authorised staff only. When information is no longer needed, it is securely destroyed or de-identified in accordance with our retention obligations.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Make a complaint if you believe your privacy has been breached
• Withdraw consent for uses not required by law

To exercise any of these rights, contact us at info@wellnessccare.com.au. We will respond within 30 days.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first at info@wellnessccare.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.